Reference

How e01 Handles Your Personal Data

At e01, we take the privacy of every account seriously — your personal details, payment activity and browsing behaviour are handled with clear rules and no ambiguity.

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e01 How e01 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of what we hold, or need to raise a privacy concern, our dedicated privacy team is available through the channels below. We aim to respond to all data-related requests within 72 hours on business days.

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Email Privacy Request

Send your data access or deletion request to our privacy address. Include your registered mobile number so we can locate your account quickly and respond within 72 business hours.

Live Chat Support

Start a live chat session from inside your e01 account at any time. Our agents can log a formal privacy query and escalate it to the data team on your behalf the same day.

In-Account Help Centre

Navigate to Account Settings, then Privacy to submit a structured data request form. This path is the fastest route for account-linked queries and produces a reference number immediately.

DATA HANDLING PRACTICES

Six Ways e01 Protects Your Privacy

We do not treat data protection as a checkbox. The practices below reflect how our systems and teams actually operate day to day — from the moment you enter your mobile number…

Encrypted Storage

All account data — including your name, email and mobile number — is stored using AES-256 encryption at rest. Payment identifiers from UPI and PhonePe are tokenised and never stored as plain text on our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage or withdraw cookie consent at any time through the Cookie Preferences panel in your account settings.

Retention Schedule

We keep your account data for as long as your account is active and for up to five years after closure to meet financial-record obligations. After that period, personal identifiers are deleted or anonymised from our systems.

Access Requests

You have the right to ask for a copy of all personal data we hold about you. Submit the request via email or the in-account form and we will deliver a structured data export within 30 days of verifying your identity.

Third-Party Limits

We share data only with payment processors (Paytm, PhonePe, UPI networks), fraud-detection services and, where legally required, regulatory authorities. No marketing partners receive your personal data without explicit consent.

Policy Update Alerts

When we make a material change to this policy, we notify you by email and by an in-account banner before the change takes effect. You can review the full revision history in the Account Privacy section at any time.

Answers to Your Privacy Questions

The questions below cover the data rights and privacy practices we get asked about most. If your question is not covered here, use the live chat or email path listed in the contact section above and our privacy team will respond within 72 hours.

We collect your name, email address, mobile number and date of birth at registration. When you deposit via UPI, Paytm or PhonePe, the payment gateway shares a transaction reference — we do not store your full bank credentials or UPI PIN at any point.

We share data only where necessary — with payment processors like Paytm and PhonePe to complete transactions, with fraud-detection systems to protect your account, and with authorities where local law in permitted jurisdictions requires disclosure. We do not sell or rent your data.

After you close your account, we retain your records for up to five years to meet financial and regulatory obligations applicable in the jurisdictions where we operate. Once that period lapses, personal identifiers are permanently deleted or fully anonymised.

Yes. Submit a data access request via the in-account Privacy form or by emailing our privacy team directly. After we verify your identity — usually by confirming your registered mobile number — we send a structured export within 30 days.

Send a deletion request through the Account Settings Privacy panel or by email with your registered mobile number. We will process the request and confirm deletion within 30 days, subject to any legal retention obligations that may apply in your jurisdiction.

We use essential cookies to maintain your login session and analytics cookies to measure lobby usage. Non-essential cookies require your consent. Open Cookie Preferences inside your account at any time to adjust or withdraw consent — changes take effect immediately.

Contact our privacy team immediately via live chat or email with a description of the concern. We investigate all reports within five business days and will update you on findings and any corrective steps taken, in writing, before closing the case.

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