Reference

Your Agreement With e01

These terms set out the rights and obligations that apply when you open and use your e01 account, including how deposits via UPI, Paytm and PhonePe are handled…

Applies to all account holdersUPI, Paytm & PhonePe coveredIndia region access rulesWithdrawal conditions explainedAccount security obligations

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What These Terms Actually Cover

e01 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By completing registration and funding your account — whether through UPI, Paytm or PhonePe — you confirm you have read and accept these terms in full. They govern every action on your account: placing wagers, requesting withdrawals, contacting support, and how disputes are handled. e01 may

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update these terms from time to time; when that happens, we will notify you at the email address on your account before the changes take effect. Continuing to use the platform after that notice constitutes acceptance. These terms are governed by the laws applicable in the
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jurisdiction from which you access the service, and eligibility depends entirely on what local law in your region permits. If any part of these terms conflicts with a specific promotional condition, the promotional condition applies to that offer only.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

Reach Us About Your Terms Questions

If any clause in these terms is unclear, or you need to raise a dispute about your account, our support team is the right starting point. We handle terms-related queries through the channels below and aim to respond within 24 hours on all written contacts.

Team online

Live Chat

Our chat window is available around the clock. Use it to raise an urgent terms or account query and one of our agents will walk through the relevant clause with you directly.

Email Support

Send a detailed written query to our support address for terms clarifications, account disputes or formal complaints. We acknowledge all emails within four business hours and resolve most within 24.

Help Centre

Our on-site help section reproduces the key clauses in plain language. Search by topic — payments, withdrawals, account closure — to find the specific condition that applies to your situation.

HOW WE OPERATE

How e01 Applies These Terms Day to Day

Understanding the terms is one thing; seeing how they play out in practice is another. This section explains the concrete steps we take on data handling, account security, cookie use, and what…

Data We Hold

We store your registration details, transaction history and session logs for as long as your account is active and for a period after closure as required by applicable law. You may request a copy at any time via email.

Cookie Use

Cookies on e01 serve three purposes: keeping your session active, remembering your language and currency preference, and measuring which pages load correctly. You can adjust cookie preferences in your browser at any point without affecting your account.

Account Security

Your password and two-factor authentication code are your responsibility under these terms. We will never ask for your password by email or chat. If you suspect unauthorised access, use the account-lock link on the login page immediately.

Data Retention

After account closure, transactional records are retained for the period mandated by the laws of the jurisdiction from which you accessed the platform. We do not sell account data to third parties under any circumstance.

Requesting Changes

To correct personal details, update your email address or request deletion of non-mandatory data, email support with your account ID. We process verified update requests within five working days and confirm every change in writing.

Disputes and Escalation

Raise a formal dispute through email support first. If unresolved within seven working days, request escalation to our compliance team in the same thread. We document every stage so both parties have a clear record of the process.

Common Questions About These Terms

These are the terms-related questions we hear most often from account holders in India. If your question is not covered here, live chat or email will get you a specific answer faster than searching the full document.

Access and eligibility depend on local law in your specific region. The terms apply uniformly to all accounts, but whether you may hold an account at all is determined by the laws applicable in the area from which you connect.

We will notify you before any change takes effect. If you do not accept the revised terms, you should close your account before the effective date. Any pending withdrawal at that point will still be processed under the terms in force when you placed it.

Email our support team with your registered account ID and the subject line 'Data Request'. We will compile and send your data within the timeframe required by applicable law, typically within 30 days of the verified request.

Under our terms, failed-deposit reconciliations are handled within 72 hours. If the amount debited does not appear in your e01 wallet, raise a payment query via live chat with the UTR number from your UPI or PhonePe transaction record.

We may suspend an account immediately if we have grounds to believe the terms have been breached. You will receive a written explanation within 48 hours of suspension and have the right to respond through the email address on your account.

Withdrawals require identity verification to be complete on your account. Once verified, requests to your registered UPI ID or Paytm wallet are processed within the timeframe stated in the payments section of these terms, usually within one business day.

Start with a written email to support, quoting the specific clause you believe was misapplied and your account ID. If the response does not resolve the matter within seven working days, ask in the same email thread to escalate to our compliance team.

Your Agreement With e01

Reach Us About Your Terms Questions

Live Chat

Email Support

Help Centre

How e01 Applies These Terms Day to Day

Data We Hold

Cookie Use

Account Security

Data Retention

Requesting Changes

Disputes and Escalation

Common Questions About These Terms

01 Do these terms apply differently depending on where in India I access e01?

02 What happens to my account if e01 updates the terms and I do not accept the new version?

03 How do I request a copy of the personal data e01 holds on my account?

04 If a deposit through UPI or PhonePe fails but the amount leaves my bank, what do these terms say?

05 Can e01 suspend my account without notice, and what are my rights if that happens?

06 Are there any withdrawal conditions I need to meet before funds can leave my account?

07 Who do I contact if I disagree with how a clause in the terms has been applied to me?

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